Shipping policy

Shipping & Dispatch Update

Thank you so much for choosing us!
Because demand for several of our most‑loved items has spiked over the past few weeks, our fulfilment team is processing a much larger volume of orders than usual. To keep things running smoothly and to ensure every parcel leaves the warehouse with the same care and accuracy you expect. We’ve temporarily extended our dispatch window.

Orders are currently dispatched within 2 - 3 business days. Once your order has left our warehouse, delivery typically takes 4 - 6 business days.

Why the delay?

Record‑high demand. Seasonal promotions and new product launches have driven order volumes well above our usual daily average.

Safety & accuracy first. We will never rush packing at the expense of product condition or order accuracy. Each parcel still undergoes a two‑step quality check before it leaves the warehouse.

Carrier capacity constraints. Couriers themselves are also experiencing higher parcel counts, which can add an extra day or two before the first tracking scan appears.

What we’re doing to help

Additional shifts. We’ve brought in extra staff and extended warehouse hours, including weekends, to speed up processing while keeping workloads reasonable.

Priority queueing. Orders containing time‑sensitive items (e.g., gifts with a noted event date) are flagged for earlier dispatch whenever possible.

A heartfelt thank‑you

We understand that waiting longer than usual for a parcel can be frustrating. Your patience allows us to uphold the product quality and service level we’re known for something we refuse to compromise on. If at any point you feel your order isn’t progressing as it should, please reach out. We’re here to help and can often nudge things along behind the scenes.

Thank you again for your understanding and continued support. We can’t wait for you to receive and enjoy your purchase!